What is my order status?
You will receive a order status page when you checkout, feel free to save that page or email us for it. You can also email us with your order # via our contact page and just ask!
How can I cancel my order?
If your order has not been shipped you may cancel your order.
Can I change my order?
If your order has not been shipped yet you may chnage your order.
How do I use my discount code?
You can use your discount code at the checkout page.
Can you combine discount codes?
No, you can only use one discount code per order.
What is my order number?
Please email us with your name & email address and we will help you locate it!
Do you allow returns or exchanges?
Unfortunately we do not offer returns or exchanges at the moment.
I received a damaged order, what do I do?
We will happily replace a damaged item or re-ship you an item if you received something incorrectly upon arrival. If a charm or chain is different than described please send us an email, all items are hand made & most charms are vintage and will have variations.
Do I have to pay taxes & duties on International orders?
"As of Jan 1, 2019 we give you the option to pay Taxes & Duties at checkout or upon delivery if your order is under $300 in UK, European Union, Canada & Australia. If you do not receive the option to pay upon arrival, then your order does not meet our criteria for this. You will receive Free Shipping on orders $300+ but you will have to pay Taxes & Duties ahead of time at checkout. Upon delivery, if you choose not to pay DHL the Taxes & Duties due by your countries customs office your order will be forfeited and not refunded. Please send us an email with any questions regarding International shipping charges you're unsure about. We apologize for any inconveniences.
What if I received the wrong order?
If you received the incorrect item, please let our customer service team know by contacting firstname.lastname@example.org . Please add your Name and Order # in an email and a member of our Support Team will get back to you as soon as possible. In the rare case that you received the incorrect item, we will be happy to send you the correct one at no additional cost, along with a return label for the incorrect item.
When do you ship?
We ship Monday - Friday with the exception of US holidays.