Where does Urban Sophistication ship?
We ship to: United States, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Estonia, Finland, France, French Guiana, Germany, Greece, Grenada, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Pakistan, Peru, Poland, Portugal, Qatar, Romania, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Taiwan, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Arab Emirates & United Kingdom.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 12pm ET are processed the next business day). Then one of our carriers takes it from there. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!
Tell me about shipping to the U.S.
We offer two shipping speeds, because sometimes you can wait and sometimes you can't.
1. Standard (3-5 business days): $2.95
2. Rush (1-2 business days): $30
PS: Standard shipping is free when you spend $70 or more. Please allow 1 to 2 business days for us to receive and process your order.
How long does international shipping take?
Once your order is shipped, we estimate you will receive your order within 4-10 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or US holidays.
**Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all orders as quickly as possible, but there may be delays due to limited staffing.
Are taxes and duties included in my order total?
International orders are shipped on a DDP (Delivered Duty Paid) basis, which means you will not have to pay these fees separately when your order arrives. No surprises! Duties and taxes are calculated based on the items ordered, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are nonrefundable. If you have any other questions around duties and taxes, let Customer Care know.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org. We can give you the inside info.
My order is lost in the mail, what do I do?
Oh no! If your package has been lost in transit, please reach out to Customer Care right away.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What if I entered the wrong shipping address?
If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it. We ship orders quickly.