How do I place a return?
We're sorry you didn't love your Urban Sophistication piece. Should you wish to return your item, please reach out to firstname.lastname@example.org with your order number and the pieces you'd like to return, and we'll take care of the rest. Returns without prior communication with us will not be accepted.
What’s your return policy?
All returns must be processed within 10 days of receiving the order (according to the delivery date on the tracking record, if applicable). Order # (#US) must be provided to place a return.
Please note, your shipping charges are not refunded. All returns are subject to a 15% restocking fee. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price.
Email us at email@example.com and we'll help you place the return. Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Please note that Urban Sophistication gift cards, and all purchases of Sale items (including discount codes) are final (unless items are damaged) and no refund/return would be granted under any circumstances.
We will notify you via e-mail of your refund once we’ve received and processed the returned item.
Unauthorized returns will be discarded.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What’s your exchange policy?
We are 100% committed to making you happy. The US team checks every piece before it goes out the door to ensure you get the best. While we make every effort to ensure your cases arrive in perfect condition, sometimes things do go wrong. If you discover a fault with your piece, please send us an email with photos of the damage or defective item to firstname.lastname@example.org. We will work with you to guarantee your satisfaction.
What should I do if I receive a wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we’ll be sure to get you the piece you ordered.