SHIPPING & EXCHANGES
Where does Urban Sophistication ship?
We ship worldwide :)
When will my order ship?
Since our items are made to order, it takes up to 7 days for orders to ship. As soon as your order ships you will receive an email confirmation with the tracking information to the email address you entered on your order.
When will I receive my order? (USA)
You will receive your order 2-6 business days from the date that it is shipped out—not from the date that it is placed. After your payment is authorized and verified, it can still take up to seven days to process your order.
When will I receive my order? (International)
Our estimated arrival time for international delivery is between 3-5 weeks. Be aware that customs policies of your country may affect the arrival date of your package.
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn't updating or working at all, please reach out to US as soon as you can.
What is your online return policy?
Since we are made to order, all sales are final, and items cannot be returned or refunded. We understand that buying online can be tricky, so if you have any questions about sizing, fit, or fabric, please reach out to US before placing your order.
What if an item I ordered arrived damaged?
Oh no! Contact US right away.